Automating customs declaration processes: The trends, the challenges and how to overcome them
Manual customs work slowing you down? You’re not alone.
The customs industry is under pressure: more volume, more complexity, and not enough hands to keep up. While many companies turn to automation, most solutions fall short — especially when it comes to real-world customs documents like invoices, packing lists and arrival notices.
In this free whitepaper, we explore why so many automation projects fail, and how a new approach — one that combines AI with human expertise — can finally deliver the efficiency the sector needs
What's inside?

A deep dive into why traditional automation (OCR, RPA, templates, IDP…) often doesn’t work in customs

Insights from real-world research and failed implementations — so you don’t have to repeat them

A clear explanation of how AI can assist customs declarants, not replace them

A look inside Customaite’s human-assisted AI approach, designed specifically for logistics and customs

Our guiding principles for a solution that is accurate, explainable, and easy to implement

What makes this whitepaper different?
Unlike high-level tech talk or sales brochures, this paper is built on real research, practical experience, and the lessons we’ve learned while building Customaite with customs experts by our side.
Whether you’re a customs broker, freight forwarder, or part of an in-house customs team, this is your go-to guide for navigating automation in a field where context and accuracy are everything.